Map
We sit with the people doing the work and trace one process end to end — every handoff, every exception, every spreadsheet nobody mentions. You keep the map whether or not you build with us.
The work between your systems
Most operational time is not spent inside software. It is spent moving work between it — rekeying, chasing, checking, forwarding. KonnecttAI builds and runs the AI agents and automated workflows that carry that work from intake to resolution, in the tools you already have.
One process live in weeks, not quarters. Built on the systems you already run.
4.2s
Median cycle time
18
Processes live
7
Held for review
Built on the systems you already run
Platform
Four stages, one continuous pipeline
Every operational process has the same shape: work arrives, someone decides what it is, someone does it, someone checks it happened. We automate the whole span rather than a step of it — handing a process halfway back to a person is what makes most automation quietly fail.
01 Intake
Every channel becomes one queue
Phone, email, web forms, WhatsApp, shared inboxes, supplier portals, PDFs. Agents read whatever arrives, extract the fields that matter, and put structured work into a single queue — regardless of how it came in.
- Voice agents that answer, qualify and book
- Document and email parsing with field extraction
- Messaging, forms and portal capture
- Deduplication against existing records
Intake queue
Last 60 min
SourceRead asFieldsState
Email · orders@Purchase order14
Queued
Voice · +44 20Service booking9
Queued
WhatsAppQuote request11
Queued
PDF · supplierInvoice22
Low confidence
56 items captured this hour across five channels. None waiting on a person.
02 Decision
Rules where you have them, judgement where you don't
Deterministic logic handles what is genuinely deterministic — thresholds, entitlements, routing tables. Models handle the ambiguous remainder, and anything under your confidence threshold is held rather than guessed at.
- Classification, prioritisation and routing
- Policy and entitlement checks against your rules
- Confidence thresholds you set, per process
- Explicit hold-for-review instead of silent failure
Decision path
RUN 4821
01Classify intentquote · 0.97
02Check entitlementcontract active
03Value threshold€48,200
↳Over €25k — approval required
04Route to ownerTrade desk
03 Execution
Agents that write, not just recommend
The work actually gets done: records created and updated, documents drafted, appointments booked, confirmations sent, tickets closed. Every write is logged against the run that caused it, so nothing is untraceable.
- Two-way writes into CRM, ERP, ticketing and calendars
- Document generation from your own templates
- Scheduled follow-up until work reaches an end state
- Idempotent retries — no duplicate records
Writes committed
RUN 4821
SystemObjectOpResult
SalesforceOpportunityupsert
Committed
NetSuiteSales ordercreate
Committed
DocsQuote PDFrender
Committed
SlackApproval requestpost
Awaiting
Three systems updated in 0.7s — no rekeying, no duplicate records.
04 Oversight
You can audit any run, months later
Every run keeps its inputs, its decisions, its confidence scores and every write it made. Exceptions surface as a worklist rather than an inbox, and throughput becomes something you can see rather than estimate.
- Full run history with replayable traces
- Exceptions as a queue, with reasons attached
- Throughput, cycle time and straight-through rate
- Access control and data residency to your policy
Operations · this week
All processes
8,410
Runs completed
96.4%
Straight through
4.2s
Median cycle time
Runs by day · amber = held for review
Mon 04Sun 10Fri 15
Approach
We map the process before we automate it
Automating a process nobody has written down is how organisations end up with a faster version of the wrong thing. We start with the work as it is actually done, not as the org chart describes it.
Build
One process first, chosen for volume and clarity rather than ambition. It runs alongside the existing way of working until the numbers justify switching over.
Run
We operate what we build: monitoring, exception handling, and tuning as the process changes. Automation nobody maintains stops being automation within a quarter.
Outcomes
What operations teams are measuring
Illustrative of processes with this shape — intake-heavy, rules-bounded, high volume. Your own baseline gets established during the mapping phase.
Hours
Cycle time, not days
Work that queued overnight for a person now completes in seconds, at whatever hour it arrives.
Zero
Rekeying between systems
The same figure stops being typed into three places, which is where most operational error begins.
100%
Of runs auditable
Every decision keeps its inputs and its reasoning. Compliance questions get answered from the log.
Same
Headcount, more volume
Teams stop scaling linearly with transaction count and spend their time on exceptions instead.
Sectors
Different industries, the same operational shape
Professional services
Client intake, conflict checks, engagement letters and matter setup — qualified and filed before the first meeting.
Healthcare & clinics
Referrals, scheduling, coverage checks and recalls, handled across every channel patients actually use.
Property & real estate
Enquiry capture, qualification, viewing coordination and document collection across portfolios and portals.
Field & home services
Job intake, dispatch, quoting and follow-up while the team is on site rather than at a desk.
Logistics & supply chain
Order and invoice ingestion, exception handling, status chasing and supplier correspondence at volume.
Financial services
Onboarding, document verification, servicing requests and audit trails that hold up under review.
Engagements
Transparent pricing, scoped to the process
The build fee covers mapping and implementation. The monthly fee covers running it — hosting, monitoring, exception handling and changes as the process moves.
Starter
From
$599 /mo
+ build fee from $750
- Voice, messaging and web intake
- 24/7 scheduling and booking
- Calendar integration
- Automated confirmations
- CRM record capture
- Escalation routing to your team
- Monthly performance report
Professional
From
$999 /mo
+ build fee from $1,000
- Everything in Starter
- WhatsApp and messaging channels
- Qualification and scoring rules
- Custom agent voice and persona
- Automated follow-up sequences
- Review request automation
- Missed-contact recovery
- CRM pipeline automation
- Weekly performance report
- Priority support
Enterprise
Multi-site & white label
Custom
Scoped per rollout
- Everything in Professional
- Multiple sites and regions
- Custom system integrations
- Dedicated account manager
- SLA guarantee
- Priority support
Prices in USD. No lock-in — 30 days' notice, any time.
Get in touch
Start with one process
Book a 30-minute call. Bring the process that causes the most chasing and we'll tell you honestly whether it's a good candidate — and what it would take.
- konnecttai@gmail.com
- Phone
- +1 (613) 981-8018
- Coverage
- Remote-first, working across time zones